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Cresta AI e come aiuta i contact center","\u003Ch1>\u003Cstrong>Cos’è \u003Cspan class=\"text-color-primary-400\">Cresta AI\u003C/span> e come aiuta i contact center\u003C/strong>\u003C/h1>\n","Cresta si rivolge a contact center enterprise, dove chiamate e messaggi attraversano più sistemi e procedure. La sua offerta mette insieme assistenza alla persona, automazione e analisi del servizio. Nell’assistenza, l’AI propone informazioni a chi sta parlando con il cliente, nell’automazione, un AI Agent può recuperare dati ed eseguire attività attraverso i sistemi collegati. La […]",29861,"15 Ottobre 2026",{"url":894,"width":895,"height":895,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/10/cover-14-1.png",1254,[897,901,925,927],{"block_layout":898,"classes":899,"text":900},"simple_text","above-the-fold","\u003Cp class=\"font-size-body-1\">\u003Cspan style=\"font-weight: 400;\">Cresta si rivolge a contact center enterprise, dove chiamate e messaggi attraversano più sistemi e procedure. La sua offerta mette insieme \u003C/span>\u003Cb>assistenza alla persona\u003C/b>\u003Cspan style=\"font-weight: 400;\">, automazione e analisi del servizio.\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan style=\"font-weight: 400;\">Nell’assistenza, l’AI propone informazioni a chi sta parlando con il cliente, nell’automazione, un AI Agent può recuperare dati ed eseguire attività attraverso i sistemi collegati. La Conversation Intelligence, invece, serve a esaminare le interazioni e individuare problemi di qualità o opportunità di coaching.\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan style=\"font-weight: 400;\">Il collegamento ai \u003C/span>\u003Cb>processi aziendali\u003C/b>\u003Cspan style=\"font-weight: 400;\"> determina l’utilità del prodotto, sapere cosa rispondere a una richiesta di rimborso è diverso dall’avere il permesso di disporlo. È la differenza tra un manuale aperto sulla scrivania e una persona autorizzata a completare la pratica. Nel progetto bisogna stabilire dove finisce il suggerimento e dove comincia l’azione.\u003C/span>\u003C/p>\n\u003Ch2>\u003Cstrong>A cosa serve Cresta AI nei contact center\u003C/strong>\u003C/h2>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Un operatore può aver bisogno di trovare rapidamente una procedura, mentre un responsabile vuole capire perché i clienti richiamano. Cresta affronta entrambe le esigenze con funzioni diverse. Per scegliere da dove iniziare, conviene individuare il \u003C/span>\u003Cb>problema operativo\u003C/b>\u003Cspan style=\"font-weight: 400;\"> più circoscritto.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Immaginiamo, come esempio illustrativo, un cliente che chiede di spostare un appuntamento. Un agente potrebbe consultare le disponibilità, verificare i dati e aggiornare la prenotazione, se i collegamenti lo consentono. Quando mancano informazioni o autorizzazioni, occorre un \u003C/span>\u003Cb>passaggio all’operatore\u003C/b>\u003Cspan style=\"font-weight: 400;\">.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Negli \u003C/span>\u003Ca href=\"https://datamasters.it/blog/agenti-ai-aziende/\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">agenti AI per aziende\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">, l’autonomia utile dipende dalle attività consentite e dalla gestione delle eccezioni.\u003C/span>\u003C/span>\u003C/p>\n\u003Ch2>\u003Cstrong>Quanto costa Cresta AI? Prezzi e piani disponibili\u003C/strong>\u003C/h2>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Per Cresta AI, prezzi e piani nel 2026 richiedono un confronto commerciale. Sulle pagine ufficiali consultate mentre scriviamo questo articolo non è pubblicato un listino numerico self-service. Le \u003C/span>\u003Ca href=\"https://cresta.com/llm-info\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">informazioni commerciali di Cresta\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\"> descrivono un’\u003C/span>\u003Cb>offerta enterprise personalizzata\u003C/b>\u003Cspan style=\"font-weight: 400;\">, il cui perimetro dipende da prodotti, agenti, volumi, flussi di lavoro, canali e lingue.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Il percorso pubblico passa dalla \u003C/span>\u003Ca href=\"https://cresta.com/request-a-demo\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">richiesta di una demo\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">. Prima di chiedere il preventivo, preparate volumi e casi d’uso, distinguendo assistenza, automazione e analisi.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Per confrontare il \u003C/span>\u003Cb>costo complessivo\u003C/b>\u003Cspan style=\"font-weight: 400;\">, chiedete anche cosa includano configurazione, integrazioni, manutenzione e formazione. Sono domande da portare alla trattativa, senza presumere che Cresta le fatturi separatamente. Un’offerta confrontabile deve chiarire quali attività e servizi siano coperti e cosa accada quando cambiano i volumi.\u003C/span>\u003C/span>\u003C/p>\n\u003Ch2>\u003Cstrong>Le principali funzionalità di Cresta AI\u003C/strong>\u003C/h2>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\" style=\"font-weight: 400;\">Le funzioni coprono momenti diversi del servizio e non corrispondono necessariamente a quattro pacchetti commerciali distinti.\u003C/span>\u003C/p>\n\u003Ch3>\u003Cstrong>Cresta Agentic Assist per supportare gli operatori\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Offre \u003C/span>\u003Cb>suggerimenti contestuali\u003C/b>\u003Cspan style=\"font-weight: 400;\"> durante il contatto, accesso alla conoscenza aziendale e supporto alle risposte sui canali digitali. La persona mantiene la decisione su cosa comunicare.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\" style=\"font-weight: 400;\">Il produttore descrive anche riepiloghi personalizzabili e sincronizzazione con il CRM, il sistema che raccoglie dati e storico del cliente. Il vantaggio da verificare è quanto lavoro di ricerca e documentazione venga effettivamente risparmiato, controllando che il riepilogo conservi le informazioni necessarie.\u003C/span>\u003C/p>\n\u003Cp>\u003Cimg fetchpriority=\"high\" decoding=\"async\" class=\"\" src=\"https://website-prod.datamasters.it/wp-content/uploads/2026/10/inline-01-20.png\" alt=\"cresta AI\" width=\"830\" height=\"553\" />\u003C/p>\n\u003Ch3>\u003Cstrong>Cresta AI Agent per automatizzare il customer service\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">AI Agent può interagire con CRM, fatturazione e prenotazioni attraverso \u003C/span>\u003Cb>flussi autorizzati\u003C/b>\u003Cspan style=\"font-weight: 400;\">. Cresta descrive passaggi obbligatori, monitoraggio e intervento umano tramite Agent Operations Center. Le azioni disponibili dipendono dai sistemi collegati e dai permessi configurati. L’offerta include l’italiano, la cui resa su gergo e accenti va provata nel proprio servizio.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Il 13 ottobre 2026 Cresta ha inoltre annunciato \u003C/span>\u003Cb>Deputy Agent\u003C/b>\u003Cspan style=\"font-weight: 400;\">, pensato per proseguire pratiche dopo il contatto, anche durante attese di documenti o approvazioni. La disponibilità indicata riguarda clienti enterprise selezionati.\u003C/span>\u003C/span>\u003C/p>\n\u003Ch3>\u003Cstrong>Conversation Intelligence per analizzare le conversazioni\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Conversation Intelligence comprende strumenti per qualità, coaching e analisi delle interazioni collegate alla piattaforma. Al suo interno,\u003C/span>\u003Cb> Cresta Insights\u003C/b>\u003Cspan style=\"font-weight: 400;\"> individua motivi dei contatti e comportamenti, collegandoli agli indicatori del servizio.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">La\u003C/span>\u003Cb> nuova generazione include AI Analyst\u003C/b>\u003Cspan style=\"font-weight: 400;\"> aggiornato, Topic Discovery e Real-Time Trends. Gli amministratori possono modificare i gruppi tematici, mentre il monitoraggio segnala temi emergenti e picchi. L’analisi resta limitata ai dati effettivamente disponibili nella piattaforma.\u003C/span>\u003C/span>\u003C/p>\n\u003Ch3>\u003Cstrong>AI Analyst per interrogare e comprendere i dati\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Con \u003C/span>\u003Cb>AI Analyst\u003C/b>\u003Cspan style=\"font-weight: 400;\"> il responsabile può formulare domande in linguaggio naturale e ottenere analisi, confronti e grafici. Una domanda esemplificativa è «Quali motivi ricorrono nei contatti ripetuti?».\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Secondo Cresta, le risposte rimandano ai passaggi delle conversazioni che le supportano. Questi \u003C/span>\u003Cb>riferimenti verificabili\u003C/b>\u003Cspan style=\"font-weight: 400;\"> permettono di controllare l’interpretazione. Per stabilire perché un indicatore sia cambiato servono ulteriori verifiche, soprattutto quando coincidono modifiche a procedure, personale o campagne.\u003C/span>\u003C/span>\u003C/p>\n",{"block_layout":902,"gutter_top":903,"gutter_bottom":903,"list":904,"h_align":924,"v_align":924},"cta_list","xl",[905],{"link":906,"config":908,"modal":912},{"title":907,"url":148,"target":21},"ISCRIVITI ALLA NEWSLETTER",{"variant":160,"theme":909,"size":910,"class":911},"theme-primary","size-default","iscritto-nl qs-link",{"api_url":913,"title":914,"text":915,"name_label":916,"name_placeholder":917,"surname_label":918,"surname_placeholder":919,"email_label":920,"email_placeholder":921,"privacy_text":922,"submit_text":923},"/wp-json/dm/v1/modal-form/26876","Iscriviti alla Newletter","\u003Cp>Ricevi direttamente sulla tua mail gli ultimi articoli pubblicati nella nostra sezione AI NEWS per rimanere sempre aggiornato e non perderti nessun contenuto.\u003C/p>\n","Nome","Inserisci il tuo nome","Cognome","Inserisci il tuo cognome","E-mail","Inserisci la tua e-mail","Dichiaro di aver letto l’informativa \u003Ca href=\"https://datamasters.it/privacy-policy/\" target=\"_blank\" rel=\"noopener\">privacy\u003C/a> e di prestare espresso consenso al \u003Ca href=\"https://datamasters.it/trattamento-dati/\" target=\"_blank\" rel=\"noopener\">trattamento dei dati\u003C/a> personali","ISCRIVITI ORA","center",{"block_layout":898,"text":926},"\u003Ch2>\u003Cstrong>Come Cresta AI può migliorare il customer service\u003C/strong>\u003C/h2>\n\u003Ch3>\u003Cstrong>Ridurre tempi e costi di gestione delle richieste\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\" style=\"font-weight: 400;\">Riepiloghi e attività automatizzate possono alleggerire il lavoro ripetitivo. Confrontate il tempo medio di gestione del contatto, spesso chiamato AHT, con risoluzione e riaperture. Una conversazione rimasta nell’automazione può lasciare il problema irrisolto.\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Nel \u003C/span>\u003Ca href=\"https://cresta.com/customers/brinks-home\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">caso storico Brinks Home pubblicato da Cresta\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">, il fornitore riporta una \u003C/span>\u003Cb>riduzione del 50%\u003C/b>\u003Cspan style=\"font-weight: 400;\"> dei costi di gestione della qualità. Il dato riguarda quell’attività, non il costo totale del contact center. La pagina non specifica una data del progetto e il risultato non costituisce una previsione per altri clienti.\u003C/span>\u003C/span>\u003C/p>\n\u003Ch3>\u003Cstrong>Migliorare la qualità e la coerenza delle risposte\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\" style=\"font-weight: 400;\">Una procedura condivisa serve se è aggiornata e viene applicata correttamente. Per valutarne la coerenza, controllate campioni di risposte rispetto alle regole del servizio.\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Nel \u003C/span>\u003Ca href=\"https://cresta.com/customers/cox\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">caso Cox raccontato da Cresta\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">, suggerimenti durante le chat, analisi e coaching sono stati utilizzati per standardizzare processi di vendita e retention, cioè mantenimento dei clienti. È un esempio di applicazione descritto dal fornitore. I risultati commerciali riportati nella pagina non equivalgono a una misura della soddisfazione.\u003C/span>\u003C/span>\u003C/p>\n\u003Ch3>\u003Cstrong>Supportare formazione e coaching degli operatori\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Le conversazioni possono diventare materiale per un \u003C/span>\u003Cb>feedback su episodi concreti\u003C/b>\u003Cspan style=\"font-weight: 400;\">, anziché giudizi generici sulla prestazione. Un supervisore deve però verificare il contesto prima di usare un suggerimento nella valutazione dell’operatore.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Chi lavora nel servizio deve anche sapere riconoscere errori, segnalare conoscenza mancante e contestare un’interpretazione. La formazione aziendale, come quella progettata attraverso \u003C/span>\u003Ca href=\"https://datamasters.it/aziende/ai-education-academy/\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">la nostra AI Academy\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">, aiuta a costruire queste competenze.\u003C/span>\u003C/span>\u003C/p>\n\u003Ch3>\u003Cstrong>Aumentare la soddisfazione dei clienti\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Meno ripetizioni e trasferimenti inutili sono obiettivi da verificare. La \u003C/span>\u003Cb>CSAT\u003C/b>\u003Cspan style=\"font-weight: 400;\">, la soddisfazione rilevata chiedendo una valutazione al cliente, va letta insieme a ricontatti e passaggi tra operatori.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\" style=\"font-weight: 400;\">Se il tempo di gestione scende ma le persone richiamano più spesso, il servizio potrebbe aver soltanto spostato il lavoro. Tenete distinte le valutazioni previste dall’AI dalle risposte effettive ai questionari, che misurano cose diverse e possono divergere.\u003C/span>\u003C/p>\n\u003Cp>\u003Cimg decoding=\"async\" class=\"\" src=\"https://website-prod.datamasters.it/wp-content/uploads/2026/10/inline-02-10.png\" alt=\"cresta AI\" width=\"830\" height=\"553\" />\u003C/p>\n\u003Ch2>\u003Cstrong>Cresta AI per aziende e contact center enterprise\u003C/strong>\u003C/h2>\n\u003Ch3>\u003Cstrong>Integrazione con CRM e piattaforme di contact center\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Il \u003C/span>\u003Ca href=\"https://cresta.com/integrations\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">catalogo delle integrazioni Cresta\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\"> elenca, tra gli altri, Genesys, Amazon Connect e Five9 per il contact center, Salesforce e ServiceNow tra i sistemi aziendali.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Per ciascun collegamento chiedete \u003C/span>\u003Cb>quali dati e azioni\u003C/b>\u003Cspan style=\"font-weight: 400;\"> siano disponibili nella vostra configurazione e chi debba mantenerlo. La presenza del nome del fornitore nel catalogo lascia aperti questi dettagli. La \u003C/span>\u003Ca href=\"https://datamasters.it/blog/come-implementare-ai-azienda-2/\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">guida su come implementare l’AI in azienda\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\"> approfondisce il percorso di adozione.\u003C/span>\u003C/span>\u003C/p>\n\u003Ch3>\u003Cstrong>Gestione di grandi volumi di conversazioni\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\" style=\"font-weight: 400;\">Nel pilota includete picchi, canali diversi e richieste ambigue, insieme ai contatti ordinari.\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Un \u003C/span>\u003Cb>campione rappresentativo\u003C/b>\u003Cspan style=\"font-weight: 400;\"> deve comprendere anche italiano parlato, gergo del settore ed eccezioni. Controllate quali conversazioni siano realmente accessibili all’analisi e quanto tempo richieda l’intervento umano nei casi difficili. Una demo preparata non basta a rispondere a queste domande.\u003C/span>\u003C/span>\u003C/p>\n\u003Ch3>\u003Cstrong>Sicurezza, controllo e governance dell’AI\u003C/strong>\u003C/h3>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Cresta descrive controlli d’accesso e pratiche di protezione dei dati nella pagina Trust. Il \u003C/span>\u003Cb>Trust Center \u003C/b>\u003Cspan style=\"font-weight: 400;\">elenca attestazioni e certificazioni, mentre la politica Responsible AI illustra monitoraggio e rilascio graduale.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Chiedete la documentazione applicabile al servizio acquistato e verificate residenza, conservazione e uso dei dati per l’addestramento. Definite \u003C/span>\u003Cb>permessi e responsabilità\u003C/b>\u003Cspan style=\"font-weight: 400;\">, compreso chi interviene sugli errori. Queste verifiche riguardano l’implementazione concreta e richiedono il coinvolgimento delle funzioni aziendali competenti.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp> \u003C/p>\n\u003Ch2>\u003Cstrong>Cresta AI vs alternative: il parere di Data Masters\u003C/strong>\u003C/h2>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\" style=\"font-weight: 400;\">Per confrontare Cresta AI con le alternative, partite dai sistemi già presenti e dal lavoro da migliorare. Le offerte hanno sovrapposizioni e perimetri differenti, da verificare nella demo.\u003C/span>\u003C/p>\n\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cb>Alternativa\u003C/b>\u003C/span>\u003C/th>\n\u003Cth class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cb>Domanda da portare alla demo\u003C/b>\u003C/span>\u003C/th>\n\u003C/tr>\n\u003C/thead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Ca href=\"https://www.genesys.com/resources/genesys-cloud-copilot-overview\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">Genesys Cloud Copilot\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">, integrato in Genesys Cloud\u003C/span>\u003C/span>\u003C/td>\n\u003Ctd class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\" style=\"font-weight: 400;\">Quali esigenze di assistenza e analisi copre la piattaforma che usiamo già?\u003C/span>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Ca href=\"https://www.nice.com/products/workforce-empowerment\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">NiCE Workforce Empowerment\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">, con assistenza, qualità e coaching\u003C/span>\u003C/span>\u003C/td>\n\u003Ctd class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\" style=\"font-weight: 400;\">Quali componenti e licenze servono per il nostro progetto?\u003C/span>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Ca href=\"https://www.intercom.com/help/en/articles/9515824-what-is-fin\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">Fin\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\">, agente utilizzabile con Intercom o helpdesk collegati\u003C/span>\u003C/span>\u003C/td>\n\u003Ctd class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\" style=\"font-weight: 400;\">Quanto dell’esigenza riguarda l’automazione delle richieste nel nostro helpdesk?\u003C/span>\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp class=\"font-size-body-1\">\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Il nostro criterio è scegliere un \u003C/span>\u003Cb>caso d’uso misurabile\u003C/b>\u003Cspan style=\"font-weight: 400;\"> prima di estendere l’acquisto. Registrate la situazione di partenza, stabilite come misurare risoluzione, tempi ed errori e individuate chi gestisce le eccezioni. Confrontate poi i risultati con il costo complessivo, inclusa la gestione del sistema.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp class=\"font-size-body-1\">\u003Cspan class=\"text-color-black\">\u003Cspan style=\"font-weight: 400;\">Se state definendo questo percorso, i \u003C/span>\u003Ca href=\"https://datamasters.it/aziende/\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-weight: 400;\">servizi di intelligenza artificiale per aziende\u003C/span>\u003C/a>\u003Cspan style=\"font-weight: 400;\"> possono aiutarvi a impostare il progetto e i criteri di valutazione. Il primo pilota dovrebbe avere un \u003C/span>\u003Cb>perimetro circoscritto\u003C/b>\u003Cspan style=\"font-weight: 400;\">, abbastanza frequente da essere misurato e abbastanza controllabile da permettere l’esame degli errori. Decidete prima quali risultati giustifichino l’estensione e quali richiedano una revisione.\u003C/span>\u003C/span>\u003C/p>\n",{"block_layout":928,"classes":929,"bg_color":930,"api_url":931,"text":932,"form":933},"newsletter_form","gutter-mt-xl","color-primary-50","/wp-json/dm/v1/newsletter","\u003Ch6>NEWSLETTER\u003C/h6>\n\u003Cp class=\"font-size-body-1\">Ricevi direttamente sulla tua mail gli ultimi articoli pubblicati nella nostra sezione AI NEWS per rimanere sempre aggiornato e non perderti nessun contenuto.\u003C/p>\n",{"name_label":916,"name_placeholder":917,"surname_label":918,"surname_placeholder":919,"email_label":920,"email_placeholder":921,"privacy_text":922,"submit_text":923,"confirm_message":934,"ac_list":935,"ac_tags":936},"Grazie per esserti iscritto alla nostra newsletter!\u003Cbr />\r\nOra riceverai direttamente nella tua casella di posta gli ultimi aggiornamenti dal mondo AI e Data Science per essere sempre al passo con le novità del settore.","0e045b0aa79f2f2e:5dbeb056e6ce6458046bdfef1b8de506869848ca:zhputtDCNYstY2ANVku9Fw==","44303662b1e3e8dc:89cd100d8bdafa660f1916d4bcd6f4aceaa13856:i5I36SPUalBJhTdf7dlOIQ==",{"first_name":938,"last_name":939,"avatar":940,"linkedin_url":955,"description":956},"Simone","Truglia",{"ID":941,"id":941,"title":942,"filename":943,"filesize":944,"url":945,"alt":853,"author":946,"description":21,"caption":21,"name":942,"status":947,"uploaded_to":948,"date":949,"modified":950,"menu_order":951,"mime_type":833,"type":952,"subtype":953,"width":954,"height":954},1330,"simone-truglia","simone-truglia-1.png",667231,"https://website-prod.datamasters.it/wp-content/uploads/2024/06/simone-truglia-1.png","7","inherit",1313,"2024-06-17 13:55:06","2024-06-17 13:56:20",0,"image","png",1080,"https://www.linkedin.com/in/simonetruglia/","\u003Cp>Simone è un \u003Cstrong>Ingegnere Informatico\u003C/strong> con specializzazione nei \u003Cb>sistemi automatici \u003C/b>e con una grande passione per la \u003Cb>matematica\u003C/b>, la \u003Cb>programmazione\u003C/b> e l’\u003Cb>intelligenza artificiale\u003C/b>. Ha lavorato con diverse aziende europee, aiutandole ad acquisire e ad estrarre il massimo valore dai principali dati a loro disposizione.\u003C/p>\n",[958,960,962],{"label":811,"link":959},"https://datamasters.it/blog/?tag=ai-agents",{"label":813,"link":961},"https://datamasters.it/blog/?tag=ai-per-il-business",{"label":815,"link":963},"https://datamasters.it/blog/?tag=cresta-ai",[965,983,999,1015,1029,1046,1062,1077,1093,1107,1122,1138],{"id":966,"image":967,"raw_date":969,"date":970,"date_day":971,"date_month":972,"title":973,"excerpt":974,"url":975,"taxonomies":976,"is_webinar":593},29836,{"url":968,"width":895,"height":895,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/10/concept-03-c294ff-1.png","2026-10-12T09:00:39+02:00","12 Ottobre 2026","12","Ott","AI Automation Specialist: cosa fa e quali strumenti utilizza","Una richiesta arriva via email, qualcuno ne copia i dati nel gestionale, un collega controlla un documento e un altro aggiorna il cliente. Se lavori in azienda, probabilmente conosci almeno […]","https://datamasters.it/blog/ai-automation-specialist-cosa-fa-e-strumenti/",{"category":977,"tag":979},[978],"blog",[980,981,982],"ai-agents","ai-automation","ai-automation-specialist",{"id":984,"image":985,"raw_date":988,"date":989,"date_day":990,"date_month":972,"title":991,"excerpt":992,"url":993,"taxonomies":994,"is_webinar":593},29806,{"url":986,"width":987,"height":987,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/10/cover-11.png",1024,"2026-10-06T12:17:43+02:00","6 Ottobre 2026","06","Cos'è il loop engineering? Potenzialità e applicazioni degli agenti AI in loop","Un agente AI in loop riceve un obiettivo, prova a raggiungerlo, controlla che cosa è successo e sceglie la mossa successiva. Può interrogare un database, eseguire un test, cercare un […]","https://datamasters.it/blog/agenti-ai-loop-engineering/",{"category":995,"tag":996},[978],[980,997,998],"loop","loop-engineering",{"id":1000,"image":1001,"raw_date":1003,"date":1004,"date_day":1005,"date_month":1006,"title":1007,"excerpt":1008,"url":1009,"taxonomies":1010,"is_webinar":593},29427,{"url":1002,"width":987,"height":987,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/09/cover-8.png","2026-09-16T11:53:14+02:00","16 Settembre 2026","16","Set","I flussi di lavoro AI che fanno risparmiare tempo ai professionisti","Sedici sviluppatori con anni di esperienza sul proprio codice hanno usato strumenti AI su 246 problemi reali. Prima di cominciare stimavano che avrebbero lavorato il 24% più in fretta, e […]","https://datamasters.it/blog/ai-professionisti-risparmiare-tempo/",{"category":1011,"tag":1012},[978],[1013,1014],"ai-act","ai-per-il-business",{"id":1016,"image":1017,"raw_date":1019,"date":1020,"date_day":1021,"date_month":1006,"title":1022,"excerpt":1023,"url":1024,"taxonomies":1025,"is_webinar":593},29371,{"url":1018,"width":987,"height":987,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/08/cover-5.png","2026-09-04T08:30:49+02:00","4 Settembre 2026","04","OpenJarvis: framework open source per creare agenti locali sul proprio dispositivo","Il progetto che tratteremo in questo articolo è `open-jarvis/OpenJarvis` su GitHub, licenza Apache 2.0, scritto in Python, con una descrizione che lascia pochi dubbi sull’obiettivo del progetto: “Personal AI, On […]","https://datamasters.it/blog/openjarvis/",{"category":1026,"tag":1027},[978],[980,1028],"openjarvis",{"id":1030,"image":1031,"raw_date":1035,"date":1036,"date_day":1037,"date_month":1006,"title":1038,"excerpt":1039,"url":1040,"taxonomies":1041,"is_webinar":593},29350,{"url":1032,"width":1033,"height":1034,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/08/come-creare-un-assistente-personale-ai-guida-completa.jpg",1014,677,"2026-09-01T08:00:29+02:00","1 Settembre 2026","01","Come creare un assistente personale AI su misura","Avere un’intelligenza artificiale a disposizione per scrivere un testo o cercare informazioni è ormai piuttosto comune. Quello che però si può fare per avere un impatto ancora maggiore sulla propria […]","https://datamasters.it/blog/come-creare-assistente-personale-ai/",{"category":1042,"tag":1043},[978],[1044,980,1045],"agentic-ai","assistente-ai",{"id":1047,"image":1048,"raw_date":1050,"date":1051,"date_day":1052,"date_month":1053,"title":1054,"excerpt":1055,"url":1056,"taxonomies":1057,"is_webinar":593},29253,{"url":1049,"width":1033,"height":1034,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/07/bandi-e-corsi-ai-per-aziende-finanziati-2026.jpg","2026-07-24T11:23:23+02:00","24 Luglio 2026","24","Lug","Bandi 2026: corsi finanziati di formazione sull'AI per aziende","Nel 2026 la formazione sull’intelligenza artificiale è entrata nei piani di sviluppo di molte imprese. Per un responsabile HR, però, individuare le risorse economiche disponibili non è sempre semplice. Ci […]","https://datamasters.it/blog/bandi-corsi-finanziati-ai-aziende/",{"category":1058,"tag":1059},[978],[1014,1060,1061],"formazione-ai","formazione-per-le-aziende",{"id":1063,"image":1064,"raw_date":1066,"date":1067,"date_day":1068,"date_month":1053,"title":1069,"excerpt":1070,"url":1071,"taxonomies":1072,"is_webinar":593},29215,{"url":1065,"width":987,"height":987,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/07/concept-02-32fe6b.png","2026-07-15T13:30:32+02:00","15 Luglio 2026","15","Spark: cosa sappiamo sull'agente AI di Google che lavora 24/7","Immagina di aprire il telefono lunedì mattina e trovare l’inbox già smistata, i messaggi urgenti segnalati, una bozza di risposta pronta per le richieste ricorrenti. Non perché tu abbia chiesto […]","https://datamasters.it/blog/google-spark/",{"category":1073,"tag":1074},[978],[980,1075,1076],"google-gemini","spark",{"id":1078,"image":1079,"raw_date":1081,"date":1082,"date_day":1083,"date_month":1084,"title":1085,"excerpt":1086,"url":1087,"taxonomies":1088,"is_webinar":593},29141,{"url":1080,"width":987,"height":987,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/06/concept-06-ff70fe.png","2026-06-30T15:53:11+02:00","30 Giugno 2026","30","Giu","DwarfStar 4: il progetto di Salvatore Sanfilippo per un coding Agent locale","Da quando sono state applicate delle restrizioni nell’utilizzo degli ultimi modelli di frontiera come Fable, Mythos e GPT-5.6, tanti si stanno guardando intorno per capire come utilizzare dei modelli da […]","https://datamasters.it/blog/dwarfstar-4-il-progetto-di-salvatore-sanfilippo-per-un-coding-agent-locale/",{"category":1089,"tag":1090},[978],[980,1091,1092],"coding-ai","dwarfstar-4",{"id":1094,"image":1095,"raw_date":1097,"date":1098,"date_day":1052,"date_month":1084,"title":1099,"excerpt":1100,"url":1101,"taxonomies":1102,"is_webinar":593},29127,{"url":1096,"width":895,"height":895,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/06/ChatGPT-Image-Jun-23-2026-03_23_53-PM.png","2026-06-24T14:48:11+02:00","24 Giugno 2026","Hermes Agent, l'agente open source in continua evoluzione","Hermes Agent è uno degli esperimenti più ambiziosi nel panorama degli agenti AI open source: un progetto che promette memoria persistente, auto‑miglioramento e integrazione profonda nei flussi di lavoro quotidiani, […]","https://datamasters.it/blog/hermes-agent/",{"category":1103,"tag":1104},[978],[980,1105,1106],"hermes-agent","open-source",{"id":1108,"image":1109,"raw_date":1111,"date":1112,"date_day":1113,"date_month":1084,"title":1114,"excerpt":1115,"url":1116,"taxonomies":1117,"is_webinar":593},29052,{"url":1110,"width":895,"height":895,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/06/ChatGPT-Image-Jun-10-2026-10_26_53-PM.png","2026-06-11T16:23:25+02:00","11 Giugno 2026","11","NanoClaw: l'agente AI open-source che sfida OpenClaw","In un momento in cui gli agenti AI vengono raccontati come assistenti personali “intelligenti” pronti all’uso, è facile confondere la comodità con il controllo e l’open‑source con la sicurezza automatica. […]","https://datamasters.it/blog/nanoclaw/",{"category":1118,"tag":1119},[978],[980,1120,1106,1121],"nanoclaw","openclaw",{"id":1123,"image":1124,"raw_date":1126,"date":1127,"date_day":1128,"date_month":1129,"title":1130,"excerpt":1131,"url":1132,"taxonomies":1133,"is_webinar":593},28936,{"url":1125,"width":1033,"height":1034,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/05/sistemi-multi-agente.jpg","2026-05-26T10:17:15+02:00","26 Maggio 2026","26","Mag","Cosa sono i sistemi multi-agente? Come aumentano la produttività dell'azienda","I sistemi multi-agente nascono dall’esigenza concreta di gestire flussi operativi che un singolo modello non riesce a controllare in modo efficace. Infatti, quando aumentano dati, variabili, eccezioni e strumenti da […]","https://datamasters.it/blog/sistemi-multi-agente/",{"category":1134,"tag":1135},[978],[980,1136,1137],"ai-in-azienda","sistemi-multi-agente",{"id":1139,"image":1140,"raw_date":1142,"date":1143,"date_day":1144,"date_month":1129,"title":1145,"excerpt":1146,"url":1147,"taxonomies":1148,"is_webinar":593},28836,{"url":1141,"width":1033,"height":1034,"alt":21},"https://website-prod.datamasters.it/wp-content/uploads/2026/04/agenti-ai-per-aziende-come-utilizzarli-al-meglio.jpg","2026-05-21T12:57:57+02:00","21 Maggio 2026","21","Agenti AI per aziende: come utilizzarli al meglio","Nonostante l’intelligenza artificiale si stia facendo spazio all’interno dei processi aziendali, molte realtà faticano a trasformare nuovi prototipi e tool in processi operativi stabili. Il nodo della questione non risiede […]","https://datamasters.it/blog/agenti-ai-aziende/",{"category":1149,"tag":1150},[978],[980,1136],[1152],{"block_layout":1153,"gutter_top":1154,"gutter_bottom":1154,"bg_color":1155,"fg_color":183,"text":1156,"cta":1157,"small":593},"banner_icon_cta","xxl","color-primary-600","\u003Ch4 class=\"fw-semibold\" style=\"text-align: center;\">ISCRIVITI ED INIZIA\u003Cbr />\nAD IMPARARE SUBITO GRATIS\u003C/h4>\n\u003Cp class=\"font-size-body-1\" style=\"text-align: center;\">Accedi ora a risorse di apprendimento gratuite di alta qualità e trasforma le tue ambizioni\u003Cbr />\nin competenze concrete. Il tuo viaggio verso il successo inizia oggi!\u003C/p>\n",{"link":1158,"config":1160},{"title":118,"url":1159,"target":15},"https://datamasters.it/catalogo/?price=gratuito",{"variant":160,"theme":1161,"size":910},"theme-white",1792071100456]